Frequently Asked Questions (FAQs)

 

Do you accept insurance?


Yes! We currently accept Cigna, Humana, Blue Cross/Blue Shield, Florida Blue, Tricare, UnitedHealthcare, and Optum. We are adding new insurance providers in the future, so do check back with us!




Will my insurance cover all of the services you provide?


It is important that you contact your insurance provider to ask about the services they cover and the amount they cover. Every insurance provider and plan is different. If you are not sure of the questions to ask your insurance company, contact us and we can help.




Should I use my insurance for therapy?


The choice to use insurance is a personal one and based on many variables. Some people opt not to use insurance for greater control over their personal information and to not feel restricted with the number of sessions they can have. Some choose to use insurance when possible to help manage the cost of services. There is no right or wrong way - just the one that is best and available for you.




Do you offer teletherapy?


Yes, we do offer teletherapy. If you are planning to use insurance, it is important that you contact your insurance company to determine if they cover teletherapy as an option.




What are your rates?


Our rates depend on the provider you are seeing and the services you are receiving. Please visit "Our Clinicians" page for mroe information or contact us.




Do you offer weekend hours?


To support our team with work-life balance, we do not offer weekend hours.




Do you provide services for men?


Our agency specializes and focuses on providing caring and supportive services to women. To that end, we do provide therapuetic support for identifying men who are in relationship/partnership with women.




Do you offer therapy for children?


Our services are available for youth 15 years of age or older. We are happy to provide you with information/referrals for therapists who specialize in youth services.




Are you seeing clients in person during COVID-19?


We are limiting in-person sessions at this time to keep clients and staff safe. We continue to monitor the COVID-19 rates along with the CDC and state guidelines. Please contact us for updates.





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